Terms & Conditions

• You have chosen a special package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of project.
• Company's policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given request for refund time span.
• The business is closing or changing name or business.
• Reasons such as change of mind, disagreement with partner or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and not the entire bundle.
• The client will not be entitled to any refunds after 7 days, from the date of purchase.
• Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDos) are not entitled to refunds under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is set for development.
• Refund requests will not be entertained once the logo/website designs are approved.
• A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: Logo Crest holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Logo Crest. The company will be the rightful owner of the designs.

• Source code (HTML, CSS, JavaScript, PHP, backend frameworks)
• Design source files (Figma, PSD, XD, AI, Sketch)
• Custom scripts, databases, system logic, or proprietary frameworks
• Development files, build files, or internal documentation

All source files remain the exclusive intellectual property of the Company until such time as a separate source-file purchase or ownership transfer agreement is executed and paid in full. The Client may request to purchase source files at any time. Pricing for source files is determined separately and may vary based on project scope, complexity, and intellectual property value.

• Call us at 760.668.0562
• Live Chat. Click here to start chat now
• Send us an email at Nickdavis@crestlogo.com.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process. After you have received your refund, you will not have any rights to any designs submitted by Logo Crest, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

• Our unlimited revisions policy is to make sure that you are satisfied.
• We aim at exceeding your expectations and strive to accomplish it.
• We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
• The turnaround time will be according to the package, the minimum time required is 2 business days.
• In case of urgent order, contact our customer support team.

• We are not responsible for any damages caused due to other contact details not provided by us.
• Project activation charges will apply if client fails to respond over a period of 45 days.
• We take full responsibility of all the information provided through our official domains.